PYRALION Return Policy

At pyralion.quest, we stand behind the quality of every product we deliver. This Return Policy outlines eligibility, timelines, and procedures to ensure a seamless and transparent experience.

Transparent. Fair. Efficient.

Quick Overview

  • 30-Day Return Window
  • Original Condition Required
  • Refunds Processed in 5–10 Business Days
  • Dedicated Customer Support

Refund Eligibility

To qualify for a refund, items must meet the following conditions:

  • Purchased directly from pyralion.quest
  • Returned within 30 days of delivery
  • Unused, undamaged, and in original packaging
  • Accompanied by proof of purchase

Time Limits

Returns must be initiated within 30 calendar days of confirmed delivery. Once approved, returned items must be shipped within 7 days. Refunds are processed within 5–10 business days after inspection.

How to Request a Return

  1. Email our support team with your order number.
  2. Provide a brief explanation and photos if applicable.
  3. Receive return authorization and shipping instructions.
  4. Ship the product using a trackable method.

Exceptions & Non‑Refundable Items

  • Items marked as final sale
  • Customized or personalized products
  • Products damaged due to misuse
  • Gift cards or downloadable content

PYRALION reserves the right to deny returns that do not meet the above criteria.

✓

Return Requirements

Secure packaging, proof of purchase, and authorization confirmation are mandatory before shipping.

✉

Customer Service

Email: [email protected]

Response Time: Within 24–48 Hours

Hours: Monday–Friday, 9:00–18:00 (UTC)

Initiate a Return